Ordering Made Simple
How Ordering a Veg Box Works
We deliver seasonal, organic veg boxes from Wednesday to Friday across central Scotland, making it easy to get fresh local produce straight to your door.
Getting set up
Create your account
Getting started is easy. First, check whether we deliver to your postcode and choose your preferred delivery option. You’ll then be guided through creating an account, adding your delivery address, and securely setting up payment details.
All payments are processed securely by Stripe.
Managing your orders
How the basket and order deadlines work
Once you have all your details confirmed your customer basket will then automatically confirm your orders. The basket is designed specifically for subscriptions, so there is no need to check out every time you change your order. Your order deadline and delivery day will be clearly stated on the customer basket. The basket will show the details for the next delivery slot on your delivery round. Any orders for future weeks will displayed in 'future & pre orders' at the bottom with clear dates of the order.
You will receive automated emails ahead of your deadline as well as when the order has been confirmed when the deadline has passed.
Your Basket
Choosing What You Want
Browse our range of veg boxes, fresh fruit and veg, and pantry essentials. When you find something you like, click “Add to basket”, then choose how often you’d like it delivered and when you’d like it to start.
Some items are available as one-off treats, while others can be added as regular deliveries depending on seasonal availability. You can also select quantities or multiples from within the product pop-up before adding the item to your basket.
To edit or remove an item, simply click the Edit icon in your basket. From there, you can adjust the product, change the next delivery date, or remove it altogether.
Customising Your Box
Avoiding Items You Don’t Like
In your customer account area, head to “Dislikes” to tell us which items you’d prefer not to receive. If any disliked items appear in your veg box for an upcoming delivery, we’ll automatically swap them out.
The number of swaps available for each veg box is shown clearly in your basket next to the product.
You can also tailor your box using the swap arrows beside each item. Got potatoes left over from last week? No problem — swap them for something else you’ll love.
Delivery Information
When Your Veg Box Will Arrive
Your delivery day is confirmed when you sign up and is always visible in your basket. We’ll also remind you of your delivery day in our automated emails ahead of each delivery.
Managing Your Deliveries
Booking a Holiday to Pause Your Regular Delivery
Heading away or need a break? You can easily pause your regular deliveries by selecting “Holidays” in your customer account menu, or by clicking “Pause deliveries” directly from your basket.
Click “Book holiday”, then choose your start and end dates. Any deliveries scheduled during that time will be skipped automatically.
Your delivery days and holiday period are clearly displayed, along with a handy calendar at the bottom of the page. You’ll also see a summary of any holidays you’ve booked previously, so everything’s easy to manage at a glance.
© 2026 - Locavore
Powered by
